If that has occurred, unfortunately, we can't get that money back.
As you were not directed through our website or app, the shop cannot identify that the motive for your purchase was Picodi and, we don’t receive the amount to share with you.
We suggest you add the Picodi extension to your browser. It alerts you when you are finishing your purchase at a partner shop and with just one click you can activate your cashback. To make sure you have activated it, simply check your ‘Activation’ section.